Employer Case Study

Background

• Since 2014 West Thames has delivered training for 58 apprentices at both Level 2 and 3. Nearly a third of these young people have been between the ages of 16 – 18 from a diverse range of backgrounds.
• The apprenticeship training was primarily in Business Admin and Accounting for over 30 different roles across a variety of departments including the Events Team, Customer Services, Accounts Team, Democratic Services and Skills and Employment Team.

What did we do?

• West Thames worked closely with the Council to develop a bespoke induction programme to provide essential information about the apprenticeship programme.
• Delivered expert formal training each week at the college.
• Supported the apprentices to achieve qualifications in English and maths.
• Worked with the University of West London to create the Chartered Manager Degree Apprenticeship to encourage apprentices to continue their training and development.

The results

• The apprenticeship programme has received nearly 10 awards over the last two years.
• Apprentices have grown in confidence and now feel they can do anything.
• The London Borough of Hounslow acknowledge the huge contribution the apprentices have made to the Council.
• Over 90% of staff agreed that their service area had improved in efficiency as a result of having an apprentice on their team.