Import Operations Apprentice

The Import Operations apprenticeship provides hands‑on experience within an international freight‑forwarding environment. The trainee will gain an understanding of the processes involved in importing goods, ensuring compliance with customs regulations, coordinating shipments, and delivering excellent customer service.

Operational Support:

• Assist with the processing of import shipments across sea, air, or road freight
• Update internal systems with shipment data, status updates, and customer notes

Customs & Compliance:

• Learn to submit customs declarations using relevant systems (e.g., CDS/CHIEF or broker software)
• Check commodities using HS codes, duty rates, and import controls
• Ensure all activities comply with UK customs regulations and company policies
• Maintain accurate and audit‑ready shipment files.
  Interaction

Build strong working relationships with internal teams

Administrative Duties:

• Assist with cost entry and basic financial checks
• Support with filing, archiving, and general administrative tasks

Desired skills

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Patience

Desired qualifications

GCSE English (Grade 4 or C) Essential
GCSE Maths (Grade 4 or C) Essential

Future prospects

• A natural next step, taking full responsibility for managing import shipments, customer accounts, and customs processes