Heathrow Helper Apprentice

As a Heathrow Helper, you will thrive on connecting with people, enjoy communication and have a sincere drive to brighten someone’s day through kindness and compassion in every interaction.

Within our team, we engage with people with a sense of genuine appreciation, recognising their uniqueness and value. Our main goal is to ensure their journey through the airport is not just enjoyable but also supported to the fullest extent possible. We pride ourselves on being producers of smiles!

Principal Accountabilities:

• Managing the efficient flow and congestion of passengers travelling through Heathrow terminals
• Providing key compliance security messaging to all passengers
• Liaising with Heathrow Security, Airlines, Ground Handlers, and UK Border Force
• Interacting and engaging with passengers
• Supporting passengers with way finding and guidance
• Physically being able to meet the demands of the role (standing for duration of the shift)

Knowledge, Experience and Skills:

• Clear communication and language skills
• Exceptional interpersonal skills with an ability to engage customers warmly and proactively
• Demonstrates enthusiasm in approaching customers to create a welcoming atmosphere
• A genuine ‘people person’ who thrives on building positive connections

Desired skills

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Team working, Initiative, Non judgemental, Patience

Desired qualifications

GCSE English (Grade 4) Desired
GCSE Maths (Grade 4) Desired

Training

As an Apprentice, you will undertake:

• Level 2 Customer Service Standard
• Level 1 Functional Skills in English and Maths (if required)

Future prospects

There is a potential opportunity to progress into a full-time role at the end of the Apprenticeship.