West Thames College London

Apprenticeship in Business and Administration - Intermediate

This 12 month apprenticeship will give you effective administration skills, which are key to the smooth running of any business.

Administrators organise the people and the resources within an organisation. They ensure day-to-day office tasks are carried out, such as data inputting on spreadsheets and databases, filing and photocopying, organising events, taking minutes of meetings, typing reports and letters, sending emails and faxes and sorting the post. Without administrators businesses would be less organised and less productive.

A good administrator should have good written and verbal communication skills, good organisational skills, a professional and responsible approach to their work, a high level of accuracy and attention to detail.

Key course features

Qualification: BTEC Level 2 Diploma in Business Administration

Level: Level 2

Mode: Part-time

Start Date: 01 October 2016

About the course

You will study:

Mandatory units:

  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues.

Optional - Group B:

  • Handle mail
  • Provide reception services
  • Manage diary systems
  • Collate and report data
  • Employee rights and responsibilities
  • Store and retrieve information
  • Administer human resource records
  • Produce business documents
  • Produce minutes of meetings
  • Meet and welcome visitors in a business environment
  • Health and safety in a business environment
  • Use a telephone and voicemail
  • Use and maintain office equipement

Optional - Group C:

  • Using Email
  • Bespoke software
  • Spreadsheet software
  • Data management software
  • Presentation software
  • Word processing software
  • Website software
  • Delivering customer service
  • Participating in a project

Optional - Group D:

  • Understand the use of research in a business
  • Understand the legal context of business
  • Principles of marketing theory
  • Principles of digital marketing
  • Principles of customer relationships
  • Understand working in a customer service environment
  • Know how to publish, integrate and share using social media
  • Exploring social media
  • Principles of team leading
You will also complete courses in:
  • Personal learning and thinking skills
  • Mathematics functional skills level 1
  • English functional skills level 1
  • Employment rights and responsibilities.
How will I be assessed?

Competence and knowledge qualification

You must achieve a minimum of 45 credits to achieve this qualification. Some units are mandatory and some you may choose with the agreement of your employer and assessor. Your assessor will go through these units with you and your employer in more detail and discuss how the credits work so you may achieve your qualification successfully. Your assessor will visit you in the workplace to assess you to ensure you meet the minimum national standards.

A combined (competence and knowledge) qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out a job effectively.

Most of the knowledge will be learnt in the workplace or classroom. This will be delivered via work based assessments and/or online screening tests.

Personal learning and thinking skills

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Self-management
  • Teamwork
  • Effective participation.

Transferable skills qualifications

  • Mathematics Level 1
  • English Level 1
  • ICT Level 1

Employment Rights and Responsibilities (ERR)
The ERR (Employment Rights and Responsibilities) programme is now covered by the online e-learning found on the Instructus website.

Where next?

On successful completion of the Intermediate Apprenticeship, you may decide to progress to the Advanced Apprenticeship in Business and Administration, or progress in your career as an administrator, possibly taking on a more senior role with supervisory responsibilities.

Entry requirements

For the Intermediate Apprenticeship programme, you should be 16 years or older, working in a junior role within a business organisation, with a strong commitment towards gaining the skills and quali cations you need to help you progress in your career. You should be working at least 30 hours per week in one of the following roles:

  • Receptionist
  • Office junior
  • Administrative assistant
  • Data entry assistant
  • Junior legal/medical secretary
  • Finance assistant
  • Personnel/HR assistant
  • Events assistant.
How to apply?

Please view our current live vacancies and apply today.

Alternatively to register your interest in this apprenticeship click on the button below and complete the form.


  1. Abdishakur Osman

    BTEC Level 3 Business

    Abdishakur Osman

    “The lessons are enjoyable and interesting. The course is also really practical and there are lots of opportunities to gain experience. During the course I helped to organise an event for Cancer Research UK. I also had the opportunity to do some work experience at Boots and NatWest bank.”

  2. Kevin Koroma

    BTEC Level 3 Business Studies

    Kevin Koroma

    "Business Studies is a really exciting course. It really motivates me as I want to open my own gym in the future. It's giving me all the skills and knowledge that I need to do this. The teachers are really good."

  3. Mavneet Girn

    Professional Accounting with Business

    Mavneet Girn

    “We won the Enterprise Challenge in March which was a Dragon’s Den style competition. Because we had to present our idea in front of the ‘dragons’, I feel more confident now. I’ve also learnt more about the financial side of selling a product.”


  1. Home
  2. About Us
  3. Courses
  4. Higher Education
  5. Apprenticeships
  6. Courses for Business
  7. News
  8. Events
  9. Jobs
  10. Contact Us

Return to top

Top toolbar

Return to top

Search website form

Return to top

  1. Twitter
  2. Facebook
  3. Youtube
  4. RSS
Back to top
Mobile site / Standard site