West Thames College London

Team Leading - ILM Level 2 Award

Programme Overview

Day One
Unit 8000-265 Workplace communication

Aim: To develop an understanding of communication as required by a practicing or potential team or cell leader

  • Stages in the communication process
  • Consideration of the recipient’s needs
  • Barriers to communication and how to overcome them
  • A range of direct communication methods relevant to the team and their relative advantages and disadvantages
  • A range of direct communication methods relevant to people outside own area of responsibility, including written, telephone, e-mail and face-to-face discussions
  • Aspects of face-to-face communication, including appearance, impact, body language
  • The importance of succinct and accurate records of one-to-one oral communicationReasons for maintaining records of one-to-one communication (eg potential disciplinary or legal issues)

Day Two
Unit 8000-250 Developing yourself as a Team Leader

Aim: To understand the role and responsibilities of a team leader and be able to improve personal performance

  • The various roles, functions and responsibilities of a team leader – depending on workplace
  • Limits of authority and accountability, and how these are defined
  • Personal skills and abilities for effective team leading
  • Using reflective learning skills to improve performance
  • Areas of strength and possible improvement
  • Ways of obtaining feedback from others
  • Receiving and responding positively to feedback
  • Personal action planning techniques

Day Three
Unit 8000-253 Developing the work team

Aim: To develop an understanding of developing the team as required by a practicing or potential team or cell leader

  • Definition of a workplace team and how it differs from a group
  • Advantages and disadvantages of teams in the workplace
  • Examples of typical team structures
  • Tuckman’s model of team development - forming, storming, norming and performing
  • An outline of team roles and responsibilities and how to use this in leading the team
  • Impact of change upon the team
  • Basic training needs analysis for group and individuals
  • How to identify practical opportunities for training and resource requirements
  • Simple job instruction techniques


You need to successfully pass each section of each Unit. For each of Days 1 and 3, this assessment will either be conducted by asking you to write an 800 word assignment, or else by you completing a 30-minute questionnaire at the end of the workshop. For Day 2, you will be asked to write an 800-1200 word assignment

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"The ILM Team Leading Level 2 Award was very helpful. I learnt a lot which I can immediately apply to my work and definitely recommend this!"

Chris, Blue Legal

"Very beneficial for anyone managing a team new or old"

Phil, Arkadin UK

"A very informative and interesting course, a great way to learn how to develop a strong and efficient team in your organisation"

Melissa, Bringing up Baby


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