West Thames College London

Leadership and Management ILM Level 5 Award

Programme Overview

Days One and Two
Unit 8607-522: Becoming an Effective Leader
5 credits, assessment: written assignment 2500 words

Aim: To develop knowledge and understanding of effective leadership as required by a practising or potential middle manager

Assessing your own leadership capability

  • The difference between management and leadership
  • The responsibilities of a leader
  • The roles of a leader
  • Situational leadership – assessing your style
  • Transactional and transformational leadership

Emotional intelligence (EI)

  • An introduction to emotional intelligence
  • An image of an EI leader
  • Benefits of EI

Motivation and delegation

  • Introduction to motivational theories and factors
  • Developing your staff through delegation
  • What can you delegate?

Effective communication

  • The importance of effective communication in the workplace
  • Active listening – listening for emotion
  • Effective questioning
  • Overcoming barriers to communication
  • The power of networks

Assertive Behaviour

  • Introduction to assertiveness
  • Evaluating your own assertiveness
  • Techniques to drive assertiveness

How to identify opportunities to develop oneself in the leadership role

  • Developing confidence
  • Developing influencing skills in working relationships
  • Building trust
  • Developing self and others
  • Mentoring at work.

Days Three and Four
8607-501 Managing Improvement
3 credits, assessment: written assignment 2500 words

Learning outcomes:

1. Understand the effectiveness of the organisation and your own ability to manage and improve quality to meet customer requirements

2. Be able to plan and implement projects to meet, and if possible exceed, customer requirements


  • Quality and customers; quality assurance, quality control and quality auditing
  • Quality systems such as BSI, ISO and IiP (benefits and accreditation
  • Total Quality Management
  • Tools for maintaining quality, such as records and, where relevant to organisation, the use of statistics
  • Improving quality through conformance and development
  • The costs of quality (positive and negative aspects)
  • Concept of internal and external customers and their importance as the focus of the organisation’s activities
  • Methods of identifying potential customers
  • Methods of identifying customer requirements and monitoring customer satisfaction
  • Benchmarking service standards
  • Meeting customer requirements through techniques of work and improvement planning, such as specifications and service standards, scheduling, and logistics
  • Scoping an improvement plan to identify and prioritise areas for improvement, define success criteria and set targets for improvement to meet customer requirements
  • Developing and implementing an improvement plan.

Day Four
Action Learning Tutorial

This half-day is about reflection and consolidation on what has been covered and how it can be applied in real-life. Delegates will each be asked to bring to the session details of a problem or challenge they face at work. These might include such topics as declining profitability, recruitment and retention difficulties, resistance to change, drop in sales or shifting customer preferences.

Delegates will work in small groups (ideally 4, max 6 per group), with each group choosing which issue to look at from those they have brought, and then working on scoping and developing solutions for this issue. If the relevant opportunity arises, we will introduce some problem solving, creative thinking and decision-making techniques, and we will have expert guidance available through our facilitator-coach.


"The ILM course has given me the tools and expertise to take my management to the next level. This course is a good foundation for leadership and management."

Angelique, RHP

"The ILM Level 3 Award in Management was a great tool to help me develop a further understanding of what is required of me in my new role. It helped structure thinking and approaches, giving greater self-confidence at work."

Mark, Brompton Bicycles


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