West Thames College London

Handling Disciplinary and Grievance Legally


Maintaining good working relationships within the workforce is critical to any organisation. However, there will be times when there is a need to take formal action – whether started by the organisation as discipline, or by an employee as a grievance. There will be situations where matters are more serious or where an informal approach has been tried but is not working. It is essential that all managers – and staff – know what these procedures are and how they can be implemented fairly, ethically and legally. This short programme introduces you to best practice as laid out by the Advisory, Conciliation and Arbitration Service (ACAS) in the UK.

Who should attend?

Anyone responsible for handling discipline and grievance issues at work.

How will you benefit?

You will understand the processes and best practice of managing discipline and grievance.

What the programme covers

Part A

  • Discipline or grievance – what’s the difference?
  • Understanding when to start disciplinary procedures
  • Exercising discipline fairly and legally – the ACAS Code of Practice 2009
  • The impact of the Employment Act 2002 and other legislation
  • When can an employee be accompanied?
  • Taking action after the meeting – what to think about
  • Carrying out dismissal
  • Dealing with special cases

Part B

  • What is a grievance?
  • The grievance process – how to inform the employer
  • What the employer must do
  • Deciding on appropriate action
  • The need for accurate written records

Book Now


"This was a valuable course that provided clear and practical advice and guidance."

Carrie, Nelsons


  1. Home
  2. About Us
  3. Courses
  4. Higher Education
  5. Apprenticeships
  6. Courses for Business
  7. News
  8. Events
  9. Jobs
  10. Contact Us

Return to top

Top toolbar

Return to top

Search website form

Return to top

  1. Twitter
  2. Facebook
  3. Youtube
  4. RSS
Back to top
Mobile site / Standard site