We sometimes, despite our best efforts, find ourselves disagreeing with a colleague or someone else. We find what they say, how they say it, or what they are doing, to be unacceptable – and even potentially threatening. This may even lead to a potential conflict situation. What can we do about it? How can we be seen to be objective yet assertive? This programme gives you the practical solutions for facing conflict and unacceptable behaviour – techniques you can use now.
Anyone who is faced with handling conflict.
You will understand how to handle aggressive people or awkward situations. You will feel confident when faced with conflict and know how to make people feel they’ve been treated with care and respect.
"Handling Conflict is a brilliant and interactive workshop. Small group, lots learnt and I look forward to the next time!"