West Thames College London

Facilitation Skills

Outline (1/2 day session)

Many of us find ourselves in situations where we have to plan, guide and manage a group event to ensure that the group's objectives are met effectively – maybe as they make a difficult or complex decision – with clear thinking, good participation and full buy-in from everyone who is involved. Often, the people involved may be colleagues, clients or more senior staff. We can risk upsetting or alienating them if we do it poorly. Knowing how to facilitate discussion, move the process forward and influence people without taking sides, and having the confidence and skills to help people to choose an option, are all key skills requiring knowledge and practice.

This short intensive programme will highlight the key issues and provide tools for you to influence and facilitate clients and colleagues successfully.

Who should attend?

Anyone who has regular contact with other people at work.

How will you benefit?

You will understand what affects people's behaviours, how to facilitate them through complex decision processes and what skills to use to influence them.

What the programme covers

  • What does a facilitator do?
  • Designing and planning the group process
    • Being clear about the outcome
    • Designing the agenda focussing on the outcomes
    • Choosing the right process and the right tools
    • Other factors to take into account
  • Guiding and controlling the process
    • What will be the ground rules?
    • Opening and icebreaking
    • Keeping up the momentum
    • Using your chairmanship skills to their best effect
    • When is it right to intervene?
  • Recording and making sure actions happen
    • Being clear what needs to be recorded
    • Choosing the right words
    • Responsibilities for action
    • Agreeing follow-up processes
  • Now have a go!

Book Now 


"Dealing with Difficult People is an extremely helpful course"

Adam, Associated Air Services

"The Dealing with Difficult People course content and materials were of excellent quality and the trainer was brilliant. I do not hesitate to recommend this course to my colleagues"

Milka, TMDS


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