Sometimes, despite your best efforts, you find that someone is behaving in a difficult manner. It may even lead to a potential conflict situation. What can you do about it? How can you be seen to be caring and responsive? This programme gives you the practical solutions for facing difficult or unacceptable behaviour – techniques you can use now.
Anyone who is faced with handling difficult people.
You will understand how to handle aggressive or awkward people. You will feel confident when faced with difficult situations and know how to make people feel they’ve been treated with care and respect.
"Dealing with Difficult People is an extremely helpful course"
Adam, Associated Air Services
"The Dealing with Difficult People course content and materials were of excellent quality and the trainer was brilliant. I do not hesitate to recommend this course to my colleagues"