In business, communication is everything. Whether you’re sending an email, writing a letter, using a blog to attract customers or simply selling your wares via a website, the way you write sends a key message about you and the way you conduct business. Often it’s the first impression potential customers receive, and poorly written text can be extremely off-putting. This one day course will show you how to write formal and friendly communications to send the right message about your business.
Anyone wanting to hone their writing skills to improve their business message and increase customer interaction.
You will understand the importance of different styles and tones of communication and how to use them to make the best impression of your business, and learn to use language to encourage customers to choose the outcome you desire.