West Thames College London

Customised Training

West Thames College offer a free training needs analysis service and can create bespoke course programmes to meet the needs of your organisation.

Our customised training solutions are delivered by expert consultant trainers at discounted rates, not accessible through private training providers. Training sessions can take place at your premises, at a location of your choice, or in our Spring Grove House training suite.

To discuss your business' learning and development needs, call Cameron Ternent on 020 8326 2421 or email cameron.ternent@west-thames.ac.uk

Here are some of our most requested types of courses:

Leadership and Team Development

  • Strategic leadership
  • Managing professionally
  • Team leadership – the essentials
  • The effective team leader
  • Developing yourself as a team leader
  • Leading your team
  • Managing and improving your team’s performance
  • Working in a winning team
  • Managing remote teams
  • Developing a team action plan
  • Recruiting, interviewing and selection
  • Conducting interviews at work
  • Appraising performance
  • Managing under-performers
  • Managing discipline & grievances
  • Managing confrontation & resistance
  • Managing the process of change
  • Managing people through change

General and Business Management

  • Delivering a project
  • Managing stress at work
  • Coping with stress at work
  • Equality and diversity
  • Cross-cultural awareness
  • Business planning & harnessing change
  • How to write a business plan
  • Managing risk in your business
  • Developing stakeholder partnerships
  • Writing for results
  • Report writing skills
  • Creativity and innovation at work
  • Handling the media
  • The professional administrator
  • Using NLP to improve how you communicate
  • NLP for senior executives

Developing Talent

  • The newly appointed manager
  • Coaching skills at work
  • Delegating to achieve team objectives
  • Building your assertiveness
  • Communicating effectively at work
  • Effective influencing skills
  • Negotiating successfully
  • Successful presentations
  • Improving your presentation skills
  • Training people to train others
  • Coping with change
  • Handling difficult people
  • Solving problems and making decisions
  • Time management and prioritising
  • Selling yourself on the job market
  • Becoming a great interviewee
  • Creative thinking

Finance and Commercial Awareness

  • Introducing finance
  • Finance for non-financial managers
  • Building a budget
  • Managing budgets and forecasts
  • Confident credit control
  • Introducing company accounts
  • Building commercial awareness
  • An introduction to management accounts
  • Managing business finance

Sales and Marketing

  • Introducing marketing
  • Developing your marketing plan
  • Developing working relationships with clients
  • Start selling successfully
  • Advanced selling skills
  • Consultative selling
  • Key account management
  • Achieving sales targets through Account


  • Winning the deal – the successful sales meeting
  • Sales negotiations
  • Managing a sales team
  • Motivating a sales team for peak performance
  • Making sales appointments on the telephone
  • Increasing sales on the telephone

Customer Care

  • Influencing people on the telephone
  • Perfecting customer care on the telephone
  • Exceptional customer care
  • Customer care in the back office
  • Managing customer service
  • Developing and managing a customer-centred culture
  • Taking the stress out of dealing with clients

Working Together as a Top Team

  • Building a top team
  • Recruiting professionally
  • Selecting the right person
  • Appraising people
  • The effective leader
  • Leading a team
  • Delegation at work
  • Managing and motivating performance
  • Leading Change
  • Coping with change
  • Dealing with problems
  • Managing stress at work
  • Handling conflict
  • Managing underperformers
  • Dealing with difficult people
  • Influencing others effectively
  • Asserting yourself with confidence
  • Effective communication
  • Winning business through marketing
  • Making that sale!
  • The elevator pitch
  • Everyone’s a customer!
  • Understanding customers
  • Customers’ rights – and your responsibilities
  • Telesales techniques
  • Work smarter not harder
  • Making the most of meetings
  • Making team briefings work
  • Equality and diversity
  • Selling yourself on the job market
  • Understanding how people learn at work
  • The key elements of business planning
  • Negotiating successfully
  • Breaking down age barriers
  • Making a presentation
  • Managing and assessing projects

Food Safety, Health and Safety, and First Aid Training

(Courses at Levels 3 and 4 are aimed at those working as supervisors and managers.)

  • Levels 2, 3 and 4 CIEH Food Safety Awards
  • Levels 2, 3 and 4 CIEH Health & Safety Awards in the Workplace
  • Level 3 CIEH Risk Assessment
  • CIEH HACCP (for food businesses)
  • HSE First Aid - from 1 day to 4 day
  • One-day appointed persons training
  • 3-day first aid at work
  • 2-day first aid at work refresher
  • Automated external defibrillator
  • Ofsted paediatric first aid courses



"Excellent Training, lots for novice users and experienced users alike!"

Simon, Kerry London

From MS Office 2010 Migration course

"I found the Working in a Winning Team training day (bespoke training commissioned by her employer) very interesting and beneficial. The trainer was down to earth in his communication and the session was very interactive, fun and educational."

Delphi, ICMP


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